Paper 5 · Question 53

A: Hidden defaults can confirm a venue the user never agreed to.

B: Four questions in one message are still a form. That is the behaviour driving the abandonment.

C: Stating assumptions explicitly and proceeding gives the user an immediate, useful response while preserving their ability to correct wrong assumptions. Hidden defaults (A) leave the user unaware of what was assumed. A compound question list (B) still demands upfront effort from the user. A structured form (D) adds more friction, not less—contradicting the goal of reducing abandonment.

D: An intake form adds steps before any useful reply. The aim is fewer steps, with a chance to correct the assumptions.