CCARF Practice Question
Correct answer: C
A: Prompt-based guidance has a non-zero failure rate. Multi-concern decomposition is an architectural pattern, not a prompting issue. The agent needs a structured approach to identifying and tracking multiple concerns.
B: Splitting the request across agents adds coordination overhead and may lose the shared context between the two issues. The correct pattern is multi-concern decomposition within the agent's workflow, investigating each issue in parallel with shared context.
C: Multi-concern request decomposition breaks the compound request into distinct items, investigates each in parallel using shared context (the customer's account), and synthesises a unified resolution that addresses all concerns. This ensures no concern is dropped or partially addressed.
D: Sequential processing across separate interactions is a poor customer experience and risks the second concern being lost. The agent should decompose, investigate in parallel, and provide a unified resolution in a single interaction.